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Dawnstar Fashion INC. - EBUYHAIR.COM
Our location:
3238 Oakcliff Industrial St, Atlanta GA 30340
TEL:770-558-4294
EMAIL:GOLDENRIVERHAIR@GMAIL.COM
Mon - Fri, 9:00am - 6:00pm
Saturday, 9:00am - 2:00pm
Sunday, Closed
Privacy Policy
PRIVACY POLICY
THANK YOU FOR VISITING EBUYHAIR.COM!
The Privacy Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers’ needs.
What Information Do We Collect?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
Personal Information You Choose to Provide
For example, you may need to provide the following information:
– Name/Email
– Shipping address
– Phone number
In addition to providing the foregoing information, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
What Are Cookies?
Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user’s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed and designed to safeguard the security and privacy of our customers’ personal information. As a customer, you will be given the opportunity.
How Do We Protect Your Information?
We utilize encryption/security best practices to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Do We Disclose Information to Outside Parties?
We may provide aggregate information about our customers, sales, Web site traffic patterns and related Web site information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.
What about Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained there in.
UPDATES TO THIS POLICY
If we change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact us at
Phone: 770-558-4294
Email : goldenriverhair@gmail.com
Exchange/Retuen Policy
All sales are final. However, We are open to exchange and refund credit to your account once the conditions are new within seven days after purchase. (7 days start at delivery date)
Any hair extensions that have been used, washed, or worn in any way will not qualify for exchange or return.
We are a wholesale hair company, We do not have a large margin for support retail return policy.
FINAL SALES PRODUCTS
All clearance products including special listings are Final Sale and cannot be returned or exchanged.
If you have any questions about these products please contact us directly first to make sure it is clear as to what you will be receiving.
When you receive the order, if any problem arises, such as hair quality issues, hair color, or hair length is not correct, you can always call us at 770-558-4294. Please email us at aoooce@gmail.com to explain the request and provide picture proof so that we can process your return request.
Here are some FAQs in regard to our exchange policy:
1. CAN I EXCHANGE MY ORDER?
Yes, we are happy to accept an exchange for purchases made within the last seven days. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, and then we will solve your problem.
After seven days, we usually do not accept any return or exchange requests.
2. WHAT IS THE EXCHANGE PERIOD?
We will provide an exchange for your order purchased within the last seven days.
3. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?
We will provide you with the return address. But you need to pay the shipping fee and the price difference.
4. MAY I EXCHANGE THE HAIR WITHOUT CONTACTING YOU?
No. Before sending your exchange to us, you must contact us because the return address may differ from the address your order initially shipped. Also, we need the confirmation of the shipping company and tracking number.
5. WHEN WILL I RECEIVE MY EXCHANGE?
Once we receive the returned goods from you, we will check the returned good's condition. If the condition is good, we will process the refund or exchange within 1-2 business days. We suggest our customers use UPS as a shipper, and it takes 2-5 business days for your packages to be delivered.
6. HOW CAN I CONTACT YOU?
You may contact us by email at goldenriverhair@gmail.com or call us at 770-558-4294. We always guarantee a response within 24 hours and will be happy to help you!
IF YOU HAVE ANY OTHER QUESTIONS, FEEL FREE TO EMAIL US AT aoooce@gmail.com
WE'RE ALWAYS READY TO HELP!